Here's what we covered with timestamps so you can jump to the section that most interests you:

(4:34) What do assistants learn in the first 30 days?

(6:20) What are the signs that a new hire is right for the role?

(11:26) How do Kathleen and Jolene teach owners to lead their teams?

(20:00) What systems need to be in place to encourage communication during the first 30 days?

(32:10) Are there certain patterns to how agents respond to evaluations?

(37:00) What are some signs that someone is not the right fit after 60 days?

(42:53) What should the final 30 days of the hiring process look like?

(47:20) At what point do you let your new hire figure out things on their own.

(50:58) Upcoming topics.


If you would like help hiring the right assistant for your team, contact me and let’s talk about how we can help you find a "Rock Star Assistant".

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